Label order terms
Version two-labels-v4 · Effective October 3, 2026
Who you’re ordering from
These terms cover custom labels and stickers ordered on this page from TWO Packaging (“TWO,” “we,” “us”). By checking the box and placing your order, whether you pay by card or send an order request, you agree to them. Card payments are processed by Stripe for TWO Consulting LLC and show on your statement as TWO* LABELS.
Your price and payment
Your total covers your labels and shipping to the address you give us. There are no setup fees, and a custom shape costs nothing extra. Prices are in U.S. dollars and card orders are paid in full upfront. For U.S. addresses, shipping includes U.S. import duties. For addresses outside the United States, any import duties, taxes, customs or brokerage fees charged by your country are not included and are paid by you. Sales or use tax is not included; if any is due on your order, you’re responsible for it. If a price is ever shown in error (for example because of a system or rate error), we’ll contact you before production and you can pay the correct price or cancel for a full refund.
Your proof is the line
Before anything prints, we send you a digital proof. Check it carefully: spelling, wording, colors, size, shape, barcodes, QR codes and any legal, ingredient, nutrition, allergen or warning copy. When you approve it, you accept everything on it, and we print what you approved. We aren’t responsible for errors in a proof you approved. You can cancel for a full refund any time before you approve. If a proof waits more than 30 days for your approval, we may cancel the order and refund you, less any costs we’ve already paid for it.
Timing and delays
Production starts once we have your payment, your print-ready artwork and your proof approval. Production and delivery times are estimates, not guarantees. Orders can sometimes be delayed by things outside our control, including carrier, freight and port delays, customs inspections and holds, weather and natural disasters, material or supply shortages, equipment breakdowns, power or internet outages, labor disputes, public health events, holidays, government actions, tariffs and trade restrictions, war and other events beyond our reasonable control. We’ll let you know if we expect a meaningful delay. We aren’t liable for losses caused by a delay, and once production has started a delay isn’t grounds to cancel or for a refund. If you need labels by a certain date, tell us before you order; an in-hands date is only guaranteed if we confirm it in writing.
Color, cut and quantity
Screens and office printers show color differently from a printing press. We match your files and any Pantone (PMS) references as closely as the material and process allow; small differences in color, registration and cut position from the proof, between runs and within a run are normal and aren’t defects. Clear, metallic and holographic stocks change how colors look. Label printing runs slightly over or under: a delivery within 10% of the quantity ordered counts as a complete order. Roll labels are wound on 3″ cores, and we choose the roll size and how many labels go on each roll to suit your order; that number can vary from roll to roll, and a roll can contain an occasional splice. Hand-applied rolls are wound in our standard direction; machine-applied rolls are wound in the direction you chose when you ordered.
Your artwork and your labels’ content
You confirm you own or have permission to use everything you send us, including logos, trademarks, artwork, photos, fonts and text, and that your labels don’t infringe anyone’s rights or break any law. You alone are responsible for the accuracy and legal compliance of what your labels say, including ingredient, nutrition, allergen, drug, supplement, warning, barcode and regulatory copy. We don’t review labels for legal or regulatory compliance. You agree to defend, indemnify and hold harmless TWO, its owners, employees and suppliers from any claims, losses and costs (including reasonable attorneys’ fees) arising from your artwork, your label content, your products or your use of the labels. We may decline any order we believe is unlawful, infringing or harmful, with a full refund.
Fit for your product
How a label performs depends on the surface, container, application method, equipment, temperature, moisture, oils, chemicals and storage. Please test the material, adhesive and finish on your actual product and in your actual conditions before full use. Unless we agree in writing, we don’t guarantee a label is suitable for a particular use. Store labels in a cool, dry place and apply them within 12 months of delivery for best adhesion.
Delivery, inspection and claims
Check your shipping address carefully; the cost of re-shipping an order sent to an address you gave us is yours. Delivery is complete when the carrier shows your order delivered to that address. Please inspect your order when it arrives and email orders@twopackaging.com within 7 days of delivery about any defect, shortage or damage, with photos and your order number. After 7 days the order is considered accepted. Labels you apply after finding a problem aren’t covered.
Refunds and reprints
Labels are custom made to your approved proof, so they can’t be returned or refunded because you changed your mind. If what we deliver doesn’t match your approved proof and specification, has a genuine manufacturing defect, or arrives damaged, and you tell us within 7 days, we’ll reprint the affected labels or refund what you paid for them, at our choice. That is your only remedy.
Billing questions and chargebacks
By paying, you authorize the charge for the exact total shown. If you ever have a billing concern, contact us first and we’ll sort it out quickly. If a chargeback is filed for an order we produced to your approved proof, we may contest it and share your order, proof approval and delivery records as evidence.
Limits on liability
Except for the promises in these terms, labels are provided as is, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent the law allows. We aren’t liable for indirect, incidental, special, consequential or punitive damages, including lost profits or sales, recalls, relabeling, rework, downtime, or the cost of your products or containers. Our total liability for any claim about an order is limited to the amount you paid for that order.
Your files
We keep your artwork on file so reorders are easy. Keep your own copies too: files may be deleted 24 months after your last order.
Governing law and disputes
These terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction. Claims must be brought individually, not as part of a class or representative action, and within one year after delivery.
Everything else
These terms, your order confirmation and your approved proof are the whole agreement for your order. We may update these terms; the version you accepted when you ordered applies to your order. If any part of them is found unenforceable, the rest still applies. Questions? Email orders@twopackaging.com or call +1 623-254-6832.